Some Recent Small Site Updates
Second Update: It looks like we do have the server upgrades going smoothly now, and all functionality should be back to normal. Right now all thumbnails throughout the site should be properly displaying; shoppers and members should not be seeing any missing image symbols. So, this was a bit of a hiccup, we realize, but we all want to thank everyone for their patience, and the good news is: members do not need to re-upload or replace images.
Everything seems accounted for, but if you do notice persistent issues, please let us know at the usual place:Â care@imagekind.com
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Update: OK, image uploading can resume! That goes for FTP too! It seems that the issue may not totally be related to recently uploaded images, so don’t attempt to fix any images with errors just yet – we may be able to fix them for you. More advice for you here shortly.
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We are making a few changes server-wise right now, a process which began about an hour ago – and some of you may have noticed some unanticipated hiccups we are experiencing. We wanted to give everybody a little info and keep you informed, so here’s the post!
Primarily we are adding capacity to our servers. Most of the issues members have been experiencing are in the area of uploading images. So, we took the uploading page down for the time-being and will follow up here with instructions with what you can do to correct any earlier uploads that had errors.
Also, it appears that the main issue with uploading is that the database received the information, thus creating the pages and icons for the images, but the storage was not available to hold the original image, nor the thumbnails. So it looks like some members are going to be required to re-upload recent images. You will be able to do that with our “replace” functionality if you have already configured your images details. Or you can delete the images with missing info and start over from scratch.
This “hold” on image uploads also applies to those who are currently using the FTP system for uploading. Please do not attempt to FTP images at this time. This whole issue should be cleared up within 30 minutes or so, and we will keep you updated here!
The rest of the site should be completely functional so it is OK to continue managing your galleries, browsing, shopping, and ordering!
There is no time indication on the post so I am not clear on when the issue has occurred and when 30 minutes will or was up -
Walter brings up a good point about trying to figure out when the “time is up” especially if you’re a timezone or 9 away.
I do want to give a big THANKS for keeping us informed though, you guys have got this whole customer service thing down. We really appreciate knowling what’s going on and wish the rest of the world would follow suit.
Walter,
I will try and reconfigure post so the post-time appears under the post title on the main page of the blog soon – but I did just realize that the actual post date and time does exist on the main post page – i.e., right at the bottom of the post text, above the comments, on page you are reading right now!
I’m new here is there a spot where we can get our statistics about activity about our photo’s?
It appears now you have to view each image to see how many times it has been viewed by others, or how many times your Gallery has been viewed.
It makes it difficult to manage without this info.
Also what are the tricks to draw attention to our images?
It appears after you download images that they are here somewhere….
I’m new to this blog and to this website. Please come by to visit my gallery soon. Thanks to all who have made me feel welcome. As soon as I joined, I have already gotten some fans! It makes you feel good to have others enjoy your work. I right now a free member, but as soon as my business gets going I hope to become a Pro member. Good luck to all of you as well. I have been enjoying a lot of your artwork here as well.