Second Update:Â It looks like we do have the server upgrades going smoothly now, and all functionality should be back to normal.Â Right now all thumbnails throughout the site should be properly displaying; shoppers and members should not be seeing any missing image symbols.Â So, this was a bit of a hiccup, we realize, but we all want to thank everyone for their patience, and the good news is: members do not need to re-upload or replace images.
Everything seems accounted for, but if you do notice persistent issues, please let us know at the usual place:Â email@example.com
Update: OK, image uploading can resume! That goes for FTP too! It seems that the issue may not totally be related to recently uploaded images, so don’t attempt to fix any images with errors just yet – we may be able to fix them for you. More advice for you here shortly.
We are making a few changes server-wise right now, a process which began about an hour ago – and some of you may have noticed some unanticipated hiccups we are experiencing. We wanted to give everybody a little info and keep you informed, so here’s the post!
Primarily we are adding capacity to our servers. Most of the issues members have been experiencing are in the area of uploading images. So, we took the uploading page down for the time-being and will follow up here with instructions with what you can do to correct any earlier uploads that had errors.
Also, it appears that the main issue with uploading is that the database received the information, thus creating the pages and icons for the images, but the storage was not available to hold the original image, nor the thumbnails. So it looks like some members are going to be required to re-upload recent images. You will be able to do that with our “replace” functionality if you have already configured your images details. Or you can delete the images with missing info and start over from scratch.
This “hold” on image uploads also applies to those who are currently using the FTP system for uploading. Please do not attempt to FTP images at this time. This whole issue should be cleared up within 30 minutes or so, and we will keep you updated here!
The rest of the site should be completely functional so it is OK to continue managing your galleries, browsing, shopping, and ordering!